FAQ

It works just like a dating app, but for movies! Swipe right to like a movie, or swipe left to pass. Tap the card to flip it and see full details like the cast, director, ratings, and synopsis. You can also swipe down to peek at your current filters, or swipe up to see your shortlist controls. If there's a trailer available, you can watch it right from the card before deciding.

Think of them as three shelves. Your Shortlist is a single quick pick list: everything you swipe right on lands here. Your Watchlists are your proper collections, and you can have as many as you need (up to 20), each with its own name, so you might keep one for date nights and another for box sets. Your Wishlist is for movies and shows that haven't been released yet, and we'll notify you when they come out. All of them sync across your devices.

On the Discover screen, use the toggle in the top right to pick Movies or TV Shows, then choose how you want to find something. You can browse Trending Now, check out New Releases (called New Shows for TV), explore the Top Rated of all time, browse Upcoming titles that aren't out yet, pick from Genres, browse your own Watchlist, or try the personalised For You mode. For You unlocks once you've liked at least 20 movies (or 20 TV shows) for that content type.

The top ribbon (left to right): back arrow, clapperboard for notifications, home, trophy for games, and gear for settings. The clapperboard is the app's notification icon: it's open while you have unread items and closed once you're caught up. The bottom ribbon: ticket for Shortlist, sparkles for Wishlist, compass for Discover, play circle for Playlists, and video camera for Watchlist. Gold counts appear on an icon when something needs your attention: unread notifications on the clapperboard, game challenges waiting on the trophy, pending friend requests on the gear, new playlist activity on the play circle, and how many items sit in your Wishlist and Watchlist on the sparkles and video camera. Your current movie and TV totals show either side of the Shortlist ticket. The icon for the screen you're on is highlighted so you always know where you are.

Yes. The first time you open ReelOnes you're shown a nine-slide walkthrough covering Discover, Shortlist, Watchlist, Playlist, Wishlist and Games. You can replay it whenever you like from Settings → Help & Support → Rewatch Tutorial.

Head to the Friends tab and tap the add button. You can search by name, username, email, or phone number. If your friend isn't on ReelOnes yet, you can send them an invite via text message or your device's share menu.

Swipe left on a friend in your Friends list (or tap the ••• button on their row) to open Friend Actions, then tap Add as Best Friend. They'll appear at the top of your friends list and be prioritised when sharing playlists, so you can always find them quickly. It doesn't change what they can see or do. It's purely organisational. Tapping the friend instead opens their stats page, which shows your friendship in numbers.

Create a playlist from your Shortlist, Watchlist, or build a custom one from scratch. Give it a name, pick the movies you want to include, choose a friend to send it to, and hit send! Your friend gets a notification and can swipe through or instantly pick the movies they like. Any movies you both like become matches: the perfect films to watch together.

When a friend sends you movies, you get two ways to respond. Start Swiping lets you go through them one by one, just like the main swipe screen, great for really considering each pick. Instant Pick shows all the posters in a grid so you can quickly tap the ones that catch your eye. Same result, different speed!

A match happens when you and a friend both like the same movie from a shared playlist. It's the app's way of saying you both want to watch this: the perfect excuse for a movie night!

Check your privacy settings in Settings → Privacy & Security → Privacy Settings. You can control whether people find you by name, username, email, or phone number. If any of these are turned off, that search method won't show your profile to others.

When you're swiping through a received playlist and match several movies, you'll see a multi-match card with four options. Send All shares every match with your friend. Pick One lets you choose a single favourite to send. Spin the Reel randomly selects one for you: pick which movies to include, then spin (up to 3 times). Edit Selection lets you remove any matches you're not keen on before going back to decide how to send the rest.

If someone hasn't accepted your friend request yet, you can send them a nudge from the Friends tab. Tap the nudge button on your pending outgoing request to send a reminder notification. There's a 24-hour cooldown between nudges so it stays friendly. If the person previously declined, nudging will also re-send the request as a fresh one.

When you scroll down your friends list, an alphabet sidebar appears on the right side. Tap any letter to jump straight to friends whose names start with that letter. It auto-hides after a moment of inactivity. Only letters that have matching friends are shown. Best Friends always appear at the top of the list regardless of alphabetical position.

Each received playlist shows progress text like "5 of 20 swiped" once you've started going through it, along with your match count. If you want to start over, tap the replay button (refresh icon) on the playlist card. You'll see a confirmation, and it clears your progress and matches so you can swipe through from the beginning.

Each list holds up to 99 movies and 99 TV shows (198 items total per list). This keeps your lists focused and the app running smoothly. If you hit the limit, try removing items you've already watched or export your list for safekeeping.

On your Shortlist, tap the ••• button to open the second row of actions, then tap the video camera icon. That lets you pick which Shortlist items to move and which watchlist to move them into. The app automatically skips any duplicates so you won't end up with the same title in both places.

Go to Settings → Data Management → Export My Data. You can save everything as a CSV spreadsheet or plain text file, including your Watchlist, Shortlist, Wishlist, matches, swipe history, and more. Great for backups or sharing outside the app.

When viewing a movie in your Watchlist or Shortlist, tap the "More" button to discover similar content. The app searches for films from the same franchise, with similar themes, and in the same genres, then ranks them by relevance. You'll see up to 20 recommendations you can add straight to your lists.

In a matched or received playlist, tap a movie to open its details and use the Watched/Unwatched toggle button. Watched items appear dimmed with a checkmark overlay in grid view so you can tell at a glance what you've already seen. You can also long-press any watched item in the Watched Content manager to edit the date you watched it.

There are two separate controls. For matched playlists, watched movies are hidden by default. You can toggle this with the All/Unwatched button at the top of your matches. For received playlists, watched movies are shown by default but you can hide them the same way. You can also change these defaults in Settings → Data Management → Watched Content.

Go to Settings → Data Management → Watched Content. You can set separate auto-expiry periods for movies (default 180 days) and TV shows (default 365 days), or set either to Never. When an item expires, its watched status is automatically cleared so it reappears in your playlists. You can also manually unwatch any item using the eye icon, and search or sort your full watched history.

Yes, and which one you use depends on the view you're in. Your Shortlist, Watchlist and Wishlist open in grid view, where you long-press an item to enter multi-select mode: tick as many as you like and remove them in one go. Switch to list view with the grid/list button above your list (on the Shortlist and Wishlist it sits behind the ••• button) and you can also swipe left on any row to reveal a delete button. Playlists are always rows, so both work there: swipe left on any playlist to reveal a delete option, and long-press to enter multi-select for bulk removal.

You'll get a notification when something on your Wishlist is released. The released item stays in your Wishlist and shows a "Released" badge. Tap it once to mark it read and reveal "Add to List", then tap again to open the watchlist picker: choose any of your existing watchlists, or create a new one on the spot, and the item moves over instantly. (Long-press the released item if you only want to remove it from the Wishlist.) Each watchlist holds up to 99 movies and 99 TV shows; you can have up to 20 separate watchlists.

Filters control which movies and shows appear when you're swiping. You can set a rating range, a minimum number of reviews, a release year range, block genres you're not keen on, pick an age rating, choose streaming services, set a language, and block or allow adult content. Movies and TV shows have their own separate settings. Use the toggle in the top right to switch between them. There's no Apply button: each change saves as you make it and is used every time you swipe. Reset All puts everything back to the defaults.

That's usually your filters doing their job! Head to Settings → Filters to check what's active. Common reasons: a genre is blocked, the rating is below your minimum, the language doesn't match, or the movie isn't on your selected streaming services. If there's nothing left to show, you'll see a "That's All Folks!" screen with options to adjust filters or reset your seen movies.

When you select specific services like Netflix, Disney+, or Prime Video, you'll only see movies and shows available on those platforms. Select "All Services" to see everything regardless of where it's streaming.

On the Discover screen, pick Genres to browse by category. You can select as many genres as you like and use the Match Any / Match All toggle underneath to decide how they're combined: Match Any shows titles in any of your chosen genres, Match All shows only titles that fit every one of them. In Match All mode with two or more genres selected, an "Expected Results" meter appears: the more squares that light up, the more titles that combination is likely to find. Then tap Show Movies (or Show TV Shows) to start swiping.

When a TV show in your Watchlist has a new season on the way, we'll let you know! You can choose to be notified a set number of days before the premiere and the day before it airs. Customise the timing in Settings → Notifications.

You can sort your TV shows by Date Added, Title, Rating, or Release Date. There's also a special "Next Episode (Soonest)" sort for TV shows, which puts shows with upcoming episodes at the top, handy for keeping track of what's airing next.

TV show details like episode counts, season info, and airing status refresh automatically every 4 days. New season checks happen once a day, so you'll always be up to date on upcoming premieres.

There are nine categories you can control: Playlist Shares (when friends send you movies), Playlist Matches (when friends send back mutual likes), Wishlist Releases (when something on your Wishlist comes out), TV Show Releases (new seasons for shows in your Watchlist), Friend Activity (requests and acceptances), Game Challenges (when friends challenge you to a Head to Head), Taste Test (challenge invites, results, and level changes), Daily Challenge Reminders, and Streak Expiring Reminders (when your daily streak is at risk). Each has its own icon so you can tell at a glance what it's about. Push and In-App delivery can be toggled separately at the top of the Notifications settings screen.

Go to Settings → Notifications. You can toggle each notification type on or off individually. For TV show alerts, you can also set exactly how many days in advance you'd like to be reminded.

A few things to check: make sure push notifications are enabled in the app under Settings → Notifications, check your device's notification permissions are turned on for ReelOnes in your phone's settings, and verify you haven't turned off the specific notification type you're expecting.

Use the All/Unread toggle in the top right to filter your notifications. Swipe left on any notification to delete it, or swipe right on one you've already read to mark it unread again. Long-press a notification to enter multi-select mode, then tick as many as you like and delete them in one go. Three chips sit under the header: the checkmark marks everything as read, the bin opens a confirmation where you tick which types of notification to clear, and the gear opens your notification settings. Each notification shows a poster preview and a category icon so you can tell at a glance what it's about.

Tap the trophy in the top ribbon, then Play Solo, for the full list. There are 16 solo game modes, each testing your movie knowledge in a different way. Poster Pop is a 3-poster matching combo game. Memory Match flips poster pairs. Poster Jigsaw arranges puzzle pieces. Speed Sort swipes movies into the right category. Odd One Out spots the poster that doesn't belong. Connections has you building movie-actor chains. Poster Blur reveals a blurred poster that slowly sharpens. Rapid Fire is a speed round matching actors to films. Higher or Lower compares box office earnings. Perfect Pairing asks you to pick co-stars from a lineup. Rank It has you dragging films into rating order. Guess the Movie reveals clues one by one. Movie Hangman is letter-by-letter title guessing. Plot Twist shows a redacted plot summary. Scene It challenges you to name a film from a single image. Timeline asks when a film was released. You can also take any mode head to head against a friend from the Play with Friends option.

Every game you play earns XP. As you accumulate XP, you progress through tiers: Novice, Amateur, Professional, Expert, and Master, each with three levels (except Master which is the final rank). Your tier and XP are visible on the Games hub and on the friends leaderboard. The first time you play each game on any given day you earn a 2x XP bonus, so a game you haven't touched yet today shows a 2x XP badge on the Play Solo list. Completing the Daily Challenge earns 4x XP.

A Boost is a one-off helping hand you spend during a game. Tap the gold rocket button at the top of any game screen — it only appears when you have at least one. What it does depends on the game: in most it skips the question with no penalty, in the timed ones it adds seconds to the clock, in Memory Match it reshuffles the board, in Poster Pop it gives you extra moves, and in Odd One Out it removes one of the wrong answers. You earn them two ways: every time you cross into a new tier, and every 7 consecutive days you play. There is no limit on how many you can hold and they never expire. You can see your Boost balance on the Games hub and on Your Stats.

Each day a different game mode is featured as the Daily Challenge. Completing it for the first time that day earns a 4x XP bonus. Playing the Daily Challenge also contributes to your daily streak. The longer your streak, the more bragging rights on the leaderboard.

Head to Head lets you challenge a friend directly. Pick a game mode, send the challenge, and both of you play the same game. Scores are compared and the winner is announced. You can track your win/loss record against each friend from the leaderboard.

Taste Test is a social challenge that tests how well you know a friend's taste. Pick a tier, choose 10 titles from either Movies or TV Shows that you think they'd like, and send it over. When they respond you see how many of your picks they'd have chosen too. The more overlap, the better you know each other. There are five tiers: Warm Up, Getting Close, Friends, Besties and ReelOnes. Each one needs more matches than the last to pass, and you have to clear a tier before the next one unlocks. The Taste Test screen has two tabs: Sent challenges you're waiting on, and Received challenges waiting for your response.

Go to Settings → Analytics to see a dashboard of your tastes, with separate views for Movies and TV Shows. Swipe through the pages to see your favourite genres, directors and actors, the rating threshold below which you rarely like anything, which decades you favour, your runtime tendencies, and which friend you match with most. It's all built from your swipe history, so the more you swipe, the richer the insights, and the same data powers the For You mode on Discover.

No. Once you've swiped on something, that like or dislike is fixed. What your swipes add up to is shown on the Analytics screen (Settings → Analytics), which breaks down your favourite genres, directors, actors and the rating threshold below which you rarely like anything. If you want to start again rather than change individual decisions, go to Settings → Data Management → Clear Data: the For You tile resets your taste profile and your For You recommendations, and the Discover tile brings titles you've already swiped on back into the feed.

If you're seeing repeated content or want a fresh start, go to Settings → Data Management → Clear Data and tap the Discover tile. This resets your seen history so movies you've already swiped on will appear again. It doesn't affect your lists, ratings, or friends, just what shows up in the swipe feed.

They all live in Settings → Data Management → Clear Data, as a grid of tiles: Discover (resets your swipe feed), For You (resets analytics and For You recommendations), Content Cache (frees storage), and individual tiles for Shortlist, Watchlist, Wishlist, Playlists and Watched. Each one only affects that specific data. Nothing else is touched. At the bottom, Clear All Data does the lot in one go, the same as pressing every tile above, and it can't be undone.

There are two ways. When someone sends you a friend request, choose the Block option instead of Accept or Decline. For someone already on your friends list, swipe left on them to open Friend Actions, tap Actions, then Block User. The same option appears if you report someone. Once blocked, they won't be able to find you, send you requests, or interact with you in any way. Manage your block list anytime in Settings → Privacy & Security → Blocked Users.

Friends can only see your display name and username. They can't see your email, phone number, lists, swipe history, or any other personal details. The only things shared are movies you explicitly send them in playlists and any resulting matches.

Go to Settings → Account and tap the Delete Account button at the bottom of the screen. This permanently removes your account and all associated data including your lists, matches, friend connections, and any playlists you've sent. This can't be undone, so please be certain before confirming.